Frequently Asked Questions
Locations and Parking
TrinCare has multiple lab locations for your convenience. You can find the nearest draw station, get directions, and check available services by visiting our Find a Draw Location page.
Yes, free parking is available at most locations. Some facilities also offer designated patient drop-off areas.
Yes! All TrinCare labs are ADA-compliant, featuring wheelchair-accessible entrances, restrooms, and parking spaces. If you need additional assistance, please notify the staff upon arrival.
Test Information and Preparation
- Doctor’s order or lab requisition form
- A valid photo ID
- Insurance card
Most lab visits take 15-30 minutes, but wait times may vary based on test complexity and patient volume.
Yes, pediatric testing is available at many locations. A parent or legal guardian must accompany minors and provide consent for testing.
Some medications can affect test results. Always check with your healthcare provider before stopping or adjusting your medication.
Results and Follow Up
Your provider will contact you with your results.
Most test results are available within 24-48 hours, but some specialized tests may take longer. Your provider will inform you of expected turnaround times.
Yes. Your results will be sent to your provider electronically.
Yes, in some cases, your provider may recommend a retest if results need verification. Discuss any concerns directly with your provider.
We offer STAT testing for certain lab tests, which provides faster results. Speak with your provider about requesting expedited processing.
Billing and Insurance
Bills from TrinCare Clinical Laboratories are for outpatient laboratory testing collected at your physician’s office, hospital, or a surgery center. Please note these charges are separate from your physician or facility charges. Your physician has submitted a specimen(s) to TrinCare. Our labs perform the requested test(s) and sends the results back to your referring physician.
TrinCare will bill insurance, if applicable, and once insurance has processed, any remaining financial responsibility will be billed to the patient. These charges represent the tests ordered from the referring physician.
Typically, co-payments only cover physician office visits.
Patient financial responsibility, typically deductible and/or coinsurance based on the member agreement with the health plan, will be billed once the insurance has processed the claim. This cost will be reflected on the TrinCare billing statement, as well as the Explanation of Benefits (EOB) from the insurance provider.
TrinCare is a participating provider with most insurance companies.
If TrinCare is not a participating provider with your insurance, we will send you a billing statement for any portion applied to your out-of-network deductible and/or coinsurance and you will be financially responsible.
Please remember that insurance plans have varying benefit levels, and only you can be sure your insurance company processed your claim according to your plan provisions.
If you feel your claim was processed incorrectly, please contact your insurance company.
We understand the desire to control costs, but it is difficult to estimate the final total cost of ordered tests. Often, in order to be able to render an accurate diagnosis, your pathologist may see the need for special stains or additional testing to be performed.
Please remember that your Explanation of Benefits (EOB) from your insurance is not a bill.
If TrinCare determines your insurance processed your claim incorrectly, TrinCare will appeal to your insurance on your behalf. Please do not pay anything until you have received a billing statement from TrinCare.